There’s a built-in battery on the LTE keyboard. If the power indicator is not lit, it means your keyboard battery is dying. Then you cannot receive the WI-FI signal of “PLUS 10 LTE KB ****” when you insert SIM card. Please charge your keyboard.

Please check following list:Minimum requirements for paired devices1)       Android 4.32)       iOS 73)       Bluetooth 4.0Compatible devices (1):1)         iPhone4s2)         iPhone53)         iPhone5s4)         iPhone65)         IPhone6 Plus6)         LG G37)         LG Nexus 58)         Samsung Galaxy S59)         Samsung Galaxy Note310)     SONY Xperia Z311)     HTC One Max12)     HTC One (M8)13)     Motorola Moto G14)     Motorola Moto X15)     HUAWEI Ascend P716)     ALCATEL ONETOUCH POP S717)     ALCATEL ONETOUCH HERO 218)     ALCATEL ONETOUCH HERO 2C19)     ALCATEL ONETOUCH Hero 820)     ALCATEL ONETOUCH PIXI 821)     ALCATEL ONETOUCH PIXI 722)     ALCATEL ONETOUCH POP D523)     ALCATEL ONETOUCH POP Astro

Plus 10 with LTE keyboard support SIM card. The keyboard creates a hotspot after insert your 3G/4G SIM card. You can enjoy internet services by connecting your tablet to the hotspot.1) Insert a SIM card in the keyboard SIM card slot.2) Press the 3G/4G button. The data and WI-FI indicators will turn green.3) In the taskbar of the tablet screen, touch the WI-FI icon on the bottom of your screen. Select “PLUS 10 LTE KB_****” in the list.4) Enter the password “12345678” to confirm the connection, the WI-FI icon turnsafter the connection is successfulNote: The hotspot name and password are “PLUS 10 LTE KB_xxxx” and “12345678” by default. To protect your personal data, it’s advised to change them using the Web UI for the first-time use.

Get your music, photos and other files on your PC, phone and tablet. The easiest way to get going is to start with the type of computer you have. Windows 10The Phone Companion app will help you get things set up so your content is automatically on your Windows 10 tablet device—no cables needed! Plus, you can find out how to sync files to Android and iOS devices, too. Open Phone Companion from Start screen > All apps, or search for Phone Companion from the search box on the taskbar. 

Get your music, photos and other files on your PC, phone and tablet. The easiest way to get going is to start with the type of computer you have. Windows 10The Phone Companion app will help you get things set up so your content is automatically on your Windows 10 tablet device—no cables needed! Plus, you can find out how to sync files to Android and iOS devices, too. Open Phone Companion from Start screen > All apps, or search for Phone Companion from the search box on the taskbar. 

Alcatel 1X support hot-plug SIM card, just take out SIM tray by using SIM Card Tray Pin, and insert or remove your SIM card.

Here's how to add contacts the old-fashioned way:1)         Tap the plus button next to settings to get to the Add contact screen.      2)         Enter a name, number, photo, etc.3)         To save your new contact, tap the “Done” button on the top right. 

If the battery hasn’t been used for long time, it’s possible that the battery had been over discharged. In this case, the phone would have no charging indicator when you plug it to the charger, which doesn’t mean the battery is broken. You can charge it for at least 10-30 minutes and see if there is anything changing. If the same symptom persists, the battery may really failure. You need to send it to our repair center.
You can find the contact information of our repair centers from the following website: https://www.alcatelmobile.com/gb/contact-us/

1) Remove back cover 2) Insert or remove your SIM cardNote: As U5 HD support hot-plugging, it can detect the SIM card when the device is on the power on status. Open phone back cover then insert SIM card.

As idol 4 support hot-plugging, it can detect the SIM card when the device is on the power on status.

This device supports hot plug-in for SIM card. You can insert or remove your SIM card with the card holder directly.

You can now skip or pause songs directly from the Notification tray or on your screen – even while your screen is locked. 

Once the battery hasn’t been used for long time, it is possible that the battery had been over discharged. In this case, the phone would have no charging indicator when you plug it to the charger, which doesn't mean the battery is broken. You can charge it for at least 10-30 minutes and see if there is anything changing. If the same symptom persists, the battery may really fail, please send it to our repair center. You can find the contact information of our repair centers from the following website: http://www.alcatel-mobile.com/global-en/support/repairResult  

Once the battery hasn’t been used for long time, it is possible that the battery had been over discharged. In this case, the phone would have no charging indicator when you plug it to the charger, which doesn't mean the battery is broken. You can charge it for at least 10-30 minutes and see if there is anything changing. If the same symptom persists, the battery may really fail, please send it to our repair center. You can find the contact information of our repair centers from the following website: http://www.alcatel-mobile.com/global-en/support/repairResult

If the battery hasn’t been used for long time, it’s possible that the battery had been over discharged. In this case, the phone would have no charging indicator when you plug it to the charger, which doesn't mean the battery is broken. You can charge it for at least 10-30 minutes and see if there is anything changing. If the same symptom persists, the battery may really failure. You need to send it to our repair center. You can find the contact information of our repair centers from the following website: http://www.alcatel-mobile.com/global-en/support/repairResult

Google play music doesn’t support SD hot plug-in. If you are listening to a song stored on the SD card, it will stop after you pull out the SD card.

As A5/A5 LED support hot-plugging, it can detect the SIM card when the device is on the power on status. You may open phone back cover then insert SIM card.

As A5/A5 LED support hot-plugging, it can detect the SIM card when the device is on the power on status. You may open phone back cover then insert SIM card.

Since A3 support hot-plugging, it can detect the SIM card when the device on the power on status.  You just need to insert or remove your SIM card directly even your phone on power on mode.

Once the battery hasn’t been used for long time, it’s possible that the battery had been over discharged. In this case, the phone would have no charging indicator when you plug it to the charger, which doesn't mean the battery is broken. You should charge it for at least 10-30 minutes and see whether your phone is changing. If the same symptom persists, the battery may really fail, you can send it to our repair center. You can find the contact information of our repair centers from the following website: http://www.alcatel-mobile.com/global-en/support/repairResult 

On the Start screen, click start iconin PC mode or touch  icon in tablet mode and select Settings > System > Storage. You can then select Tablet or SD card to see how much space different categories—like apps, music, and photos are using. Select a category to get more info and take action, like uninstalling an app or deleting temporary files.

As PIXI 3-8 4G support hot-plugging, it can detect the SIM card when the device is on the power on status.  You just need to insert or remove your SIM card directly even your tablet on power on mode.

1) Take off the SIM card tray with thimble
2) Input your SIM card on the SIM card tray.
3) Insert SIM card tray to your phone.
Note: Alcatel 5V support SIM card hot plug

Sometimes the screen shows a notice ‘Headset is plugged in’or displays ‘’ in the notification area, if some water came in the audio jack after your device has had contact with water. It should be back to normal after the audio jack has dried completely.

Microsoft Edge gives you new ways to find stuff, read—and write—on the web, plus help from Cortana where you need it. To get going, select Microsoft Edgeon the taskbar.

Select Menu to view your favorites, reading list, browsing history, and current downloads. When you sign in with a Microsoft account, your favorites and reading list are available across all your Windows 10 devices. 

Looking for your favorites? In the Menu , select Favorites. 

Search faster from the address bar

No need to go to a website to search for pictures of adorable penguins. Stay put and save time by typing your search in the handy address bar. You’ll get search suggestions, instant results from the web, and your browse history, right on the spot. 

If the battery hasn’t been used for long time, it’s possible that the battery had been over discharged. In this case, the phone would have no charging indicator when you plug it to the charger, which doesn’t mean the battery is broken. You can charge it for at least 10-30 minutes and see if there is anything changing. If the same symptom persists, the battery may really failure. You need to send it to our repair center.
You can find the contact information of our repair centers from the following website: https://www.alcatelmobile.com/gb/hotline-service-center

To open the FM Radio application, tap.After it is open, you can find your favorite station by pressing the Back  and  Fwd buttons or by swiping across the scale at the bottom of your screen.You can save your favorite stations by pressing the star next to it. You can delete saved stations by doing the same thing.Want to listen to the radio without wearing a headset? Turn it on speaker mode by pressing the speaker icon.Note: You must have a headset plugged in to receive a radio signal, but you don't need to wear them while the speaker is turned on.

Microsoft Edge gives you new ways to find stuff, read—and write—on the web, plus help from Cortana where you need it. To get going, select Microsoft Edgeon the taskbar.

Select Menu to view your favorites, reading list, browsing history, and current downloads. When you sign in with a Microsoft account, your favorites and reading list are available across all your Windows 10 devices. 

Looking for your favorites? In the Menu , select Favorites. 

Search faster from the address bar

No need to go to a website to search for pictures of adorable penguins. Stay put and save time by typing your search in the handy address bar. You’ll get search suggestions, instant results from the web, and your browse history, right on the spot. 

On the Start screen, click start iconin PC mode or touch  icon in tablet mode and select Settings > System > Storage. You can then select Tablet or SD card to see how much space different categories—like apps, music, and photos are using. Select a category to get more info and take action, like uninstalling an app or deleting temporary files.

Google play music doesn’t support SD hot plug-in. If you are listening to the song stored in SD card, the music will stop after you pull out the SD card. You can follow below steps to find the song.
1) Insert SD card again.
2) Turn off play music app.
3) Long-press play music app on home screen or under main menu, then choose “App info” enter another interface.
4) Touch “Storage” to a new interface.
5) Touch “CLEAR DATA”, and choose “OK”.
6) Return to open play music app.

Google play music doesn’t support SD hot plug-in. If you are listening to the song stored in SD card, the play music will stop after you pull out the SD card，you can follow below steps to find the song.
1) Insert SD card again, touch cancel to continue.
2) Turn off play music app.
3) Long-press play music app on home screen or under main menu, then choose “App info” enter another interface.
4) Touch “Storage” to a new interface.
5) Touch “CLEAR DATA”, and choose “OK”.
6) Return to open play music app.

Google play music doesn’t support SD hot plug-in. If you are listening to the song stored in SD card, the play music will stop after you pull out the SD card，you can follow below steps to find the song.
1) Insert SD card again.
2) Turn off play music app.
3) Go to “Settings”->”Apps & notifications”->touch “See all..apps”->touch “Google Play Music”
4) Touch “Storage” to a new interface.
5) Touch “CLEAR DATA”, and choose “OK”.
6) Return to open play music app.

Google play music doesn’t support SD hot plug-in. If you are listening to the song stored in SD card, the play music will stop after you pull out the SD card，you can follow below steps to find the song.
1) Insert SD card again, touch cancel to continue.
2) Touch the music to play again.

Google play music doesn’t support SD hot plug-in. If you are listening to the song stored in SD card, the play music will stop after you pull out the SD card，you can follow below steps to find the song.
1) Insert SD card again.
2) Turn off play music app.
3) Long-press play music app on home screen or under main menu, then choose “App info” enter another interface.
4) Touch “Storage” to a new interface.
5) Touch “CLEAR DATA”, and choose “OK”.
6) Return to open play music app.

Games 1) Move the pointer and touch the right button to enter the games interface.2) Select the games that you want to play.Note: Discover and download VR games from the VR Hub.VR Gallery  1) Move the pointer and touch the right button to enter the VR gallery interface.2) Select the pictures that you want to view.Note: Pictures taken with your camera or uploaded into the DCIM folder will be displayed on the photo wall.360 VR Gallery  1) Move the pointer and touch the right button to enter the 360 VR gallery interface.2) Select the pictures that you want to view.3) Turn your head and view a panorama of the image.VR Video  1) Move the pointer and touch the right button to enter the VR Video interface.2) Select the videos that you want to watch.While watching videos, you can control the playback. Touch the button to use the following features:   Pause playback.   Go to the previous or next video.   View a list of videos.   Volume down   Volume up360 VR Video  1) Move the pointer and touch the right button to enter the 360 VR Video interface.2) Select the videos that you want to watch.While watching videos, you can control the playback. Touch the button to use the following features:   Pause playback.   Go to the previous or next video.   View a list of 360 VR Videos   Volume down   Volume up

Games 1) Move the pointer and touch the right button to enter the games interface.2) Select the games that you want to play.Note: Discover and download VR games from the VR Hub.VR Gallery  1) Move the pointer and touch the right button to enter the VR gallery interface.2) Select the pictures that you want to view.Note: Pictures taken with your camera or uploaded into the DCIM folder will be displayed on the photo wall.360 VR Gallery  1) Move the pointer and touch the right button to enter the 360 VR gallery interface.2) Select the pictures that you want to view.3) Turn your head and view a panorama of the image.VR Video  1) Move the pointer and touch the right button to enter the VR Video interface.2) Select the videos that you want to watch.While watching videos, you can control the playback. Touch the button to use the following features:   Pause playback.   Go to the previous or next video.   View a list of videos.   Volume down   Volume up360 VR Video  1) Move the pointer and touch the right button to enter the 360 VR Video interface.2) Select the videos that you want to watch.While watching videos, you can control the playback. Touch the button to use the following features:   Pause playback.   Go to the previous or next video.   View a list of 360 VR Videos   Volume down   Volume up

Google play music doesn’t support SD hot plug-in. If you are listening to the song stored in SD card, the play music will stop after you pull out the SD card，you can follow below steps to find the song.
1) Insert SD card again.
2) Turn off play music app.
3) Long-press play music app on home screen or under main menu, then choose “App info” enter another interface.
4) Touch “Storage” to a new interface.
5) Touch “CLEAR DATA”, and choose “OK”.
6) Return to open play music app.

Google play music doesn’t support SD hot plug-in. If you are listening to the song stored in SD card, the play music will stop after you pull out the SD card，you can follow below steps to find the song.
1) Insert SD card again.
2) Turn off play music app.
3) Long-press play music app on home screen or under main menu, then touch App info icon to enter another interface.
4) Touch “Storage” to a new interface.
5) Touch “CLEAR CACHE”.
6) Return to open play music app.

Google play music doesn’t support SD hot plug-in. If you are listening to the song stored in SD card, the music will stop after you pull out the SD card. You can follow below steps to find the song.
1) Insert SD card again.
2) Turn off play music app.
3) Long-press play music app on home screen or under main menu, then choose “App info” enter another interface.
4) Touch “Storage” to a new interface.
5) Touch “CLEAR DATA”, and choose “OK”.
6) Return to open play music app.

Google play music doesn’t support SD hot plug-in. If you are listening to the song stored in SD card, the play music will stop after you pull out the SD card. You can follow below steps to find the song.
1) Insert SD card again.
2) Turn off play music app.
3) Long-press play music app on home screen or under main menu, then choose App info icon to enter another interface.
4) Touch “Storage” to a new interface.
5) Touch “CLEAR STORAGE”, and choose “OK”.
6) Return to open play music app.

Google play music doesn’t support SD hot plug-in. If you are listening to the song stored in SD card, the play music will stop after you pull out the SD card，you can follow below steps to find the song.
1) Insert SD card again, touch cancel to continue.
2) Turn off play music app.
3) Long-press play music app on home screen or under main menu, then choose “App info” enter another interface.
4) Touch “Storage” to a new interface.
5) Touch “CLEAR DATA”, and choose “OK”.
6) Return to open play music app.

In the Maps app, there are lots of ways to explore the world using different views—road, aerial, 3D Cities and Streetside. Plus you can see live traffic info in any of these views. Change your viewOpen the Maps app. If you don't see it on Start screen, swipe over to the All apps list to find it. To change the view, select Map views on the right side of the map, then select the view you want.  Go 3DTo take in stunning aerial 3D views of cities around the world, select Menu> 3D Cities, and pick one.Pinch or stretch your phone screen to use zoom in/out function.Drag two fingers up or down to tilt (or use the Tilt button on the map).Drag two fingers in a circular motion to rotate the map.Select Map views > Road to return the more classic viewGet a view from the streetTo jump into a true-to-life view from the street, select Map views , turn on Streetside, then select any place with a blue line on it. Select the Back button to get out of Streetside view. 

In the Maps app, there are lots of ways to explore the world using different views—road, aerial, 3D Cities and Streetside. Plus you can see live traffic info in any of these views. Change your viewOpen the Maps app. If you don't see it on Start screen, swipe over to the All apps list to find it. To change the view, select Map views on the right side of the map, then select the view you want.  Go 3DTo take in stunning aerial 3D views of cities around the world, select Menu> 3D Cities, and pick one.Pinch or stretch your phone screen to use zoom in/out function.Drag two fingers up or down to tilt (or use the Tilt button on the map).Drag two fingers in a circular motion to rotate the map.Select Map views > Road to return the more classic viewGet a view from the streetTo jump into a true-to-life view from the street, select Map views , turn on Streetside, then select any place with a blue line on it. Select the Back button to get out of Streetside view. 

If the battery hasn’t been used for long time, it’s possible that the battery had been over discharged. In this case, the phone would have no charging indicator when you plug it to the charger, which doesn’t mean the battery is broken. You can charge it for at least 10-30 minutes and see if there is anything changing. If the same symptom persists, the battery may really failure. You need to send it to our repair center.
You can find the contact information of our repair centers from the following website: https://www.alcatelmobile.com/gb/content/hotline-service-center

If the battery hasn’t been used for long time, it’s possible that the battery had been over discharged. In this case, the phone would have no charging indicator when you plug it to the charger, which doesn’t mean the battery is broken. You can charge it for at least 10-30 minutes and see if there is anything changing. If the same symptom persists, the battery may really failure. You need to send it to our repair center.
You can find the contact information of our repair centers from the following website: https://www.alcatelmobile.com/gb/hotline-service-center

If the battery hasn’t been used for long time, it’s possible that the battery had been over discharged. In this case, the phone would have no charging indicator when you plug it to the charger, which doesn’t mean the battery is broken. You can charge it for at least 10-30 minutes and see if there is anything changing. If the same symptom persists, the battery may really failure. You need to send it to our repair center.
You can find the contact information of our repair centers from the following website: https://www.alcatelmobile.com/gb/hotline-service-center

If the battery hasn’t been used for long time, it’s possible that the battery had been over discharged. In this case, the phone would have no charging indicator when you plug it to the charger, which doesn’t mean the battery is broken. You can charge it for at least 10-30 minutes and see if there is anything changing. If the same symptom persists, the battery may really failure. You need to send it to our repair center.
You can find the contact information of our repair centers from the following website: https://www.alcatelmobile.com/gb/hotline-service-center

An E1/E2 icon displays on the top of idle interface when GPRS works. You may see G icon or U icon which depends on your local network strength. 

1) Using non-standard charger instead of official charger.
2) Using damaged cables or chargers, or charging when moisture is present, which can cause fire, electric shock, injury, or damage to your phone or other property.
3) Exposing your phone or battery to heating sources.
**When you use the official charger to charge your phone, make sure the USB cable is inserted into the power adapter fully before you plug the adapter into a power outlet.

1) Using non-standard charger instead of official charger.
2) Using damaged cables or chargers, or charging when moisture is present, which can cause fire, electric shock, injury, or damage to your phone or other property.
3) Exposing your phone or battery to heating sources.
**When you use the official charger to charge your phone, make sure the USB cable is inserted into the power adapter fully before you plug the adapter into a power outlet.