Charge the device with an Alcatel official charger for at least 30 minutes, and then try to power on again.
Press and hold the power key for 10 to 15 seconds to perform a forced re-boot.
Try to reset or update your device. (Refer to Q How can I perform a factory reset on my tablet & Q How can I upgrade my device).

If the previously described options do not help, you can contact our hotline or repair center to get more professional technical assistance. Find the hotline or repair center information from the Alcatel website or APP “Support Center”.

A warning or sensation of heat in the device is the normal consequence of the CPU handling excessive data, which makes the battery warm. It is not harmful to the battery or device even if the device feels hot.
Use the following actions to make your device return to its normal temperature:

It is suggested not to expose your tablet in sunshine for a long period of time;
Close large power consumption applications, such as music, chatting applications, GPS application, 3D gaming, video streaming etc.;
Reduce the brightness of the screen to lower the temperature;
Avoid using your device while charging;
Avoid using a protective case that does not dissipate heat. Remove your protective case if your device heats up.

Power off your device and charge the device with an Alcatel official charger for at least 30 minutes, then try to power on again.
If the issue occurs while using a third-party app, make sure the app is compatible with your device and Android version. Try uninstalling the third-party app.
Try to reset or update your device. (Refer to Q How can I perform a factory reset on my tablet & Q How can I upgrade my device).

 
If the previously described options do not help, you can contact our hotline or repair center to get more professional technical assistance. Find the hotline or repair center information from the Alcatel website or APP “Support Center”.

Check if the device is in a high or low temperature environment. If yes, we advise you to use it only under normal operating conditions.
Deactivate Bluetooth, Wi-Fi, or GPS when not in use.
The battery will drains quickly when playing games and watching videos. This is normal when running large games for a long time or watching videos.
Too many apps running in the background or the system cache not being cleared may cause battery draining. Touch the Menu key in the bottom corner of the screen to view recently used applications. Touch “CLEAR ALL” to close the apps.
Try to reset or update your device. (Refer to Q How can I perform a factory reset on my tablet & Q How can I upgrade my device).

If the previously described options do not help, you can contact our hotline or repair center to get more professional technical assistance. Find the hotline or repair center information from the Alcatel website or APP “Support Center”.

Check if there is any visible damage to the charger USB, the charger itself or the charging port of your device. If yes, back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
Charge the device with an Alcatel official charger for at least 30 minutes, then try again.
Verify whether there are any third-party power management software apps downloaded. If so, please uninstall these.
Please don’t use the device for a long time while it is charging.
Try to reset or update your device. (Refer to Q How can I perform a factory reset on my tablet & Q How can I upgrade my device).

If the previously described options do not help, you can contact our hotline or repair center to get more professional technical assistance. Find the hotline or repair center information from the Alcatel website or APP “Support Center”.

Try to restart your device.
Charge your device until the battery level is at least 20%.
Too many apps running in the background or the system cache not being cleared may cause a system lag. Touch the Menu key at the bottom corner of screen to view recently used applications. Touch “Clear all” to close the tasks.
Uninstall unused apps from time to time to ensure that your device has sufficient storage space.
If the issue occurs in third-party apps, please uninstall the third party apps responsible.
If you are playing a game, watching online video or listening to online music, your device may lag or freeze because of a poor network connection. Enable Airplane mode for a few minutes, then disable it and check your network connection again. Alternatively, move to a location with a better network connection
Try to reset or update your device. (Refer to Q How can I perform a factory reset on my tablet & Q How can I upgrade my device).

If the previously described options do not help, you can contact our hotline or repair center to get more professional technical assistance. Find the hotline or repair center information from the Alcatel website or APP “Support Center”.

If the issue appears occasionally, it may be caused by anomalies in a file. It is recommended that you continue to use the device normally.
Check if the issue occurs during charging. If yes, we recommend trying the official charger and data cable.
If the issue occurs while using a third-party app, make sure the app is compatible with your device and Android version. Try uninstalling the third-party app.
If the issue occurs while using the built-in app, try to update app to the latest version and reset or update your device. (Refer to Q How can I perform a factory reset on my tablet & Q How can I upgrade my device).

If the previously described options do not help, you can contact our hotline or repair center to get more professional technical assistance. Find the hotline or repair center information from the Alcatel website or APP “Support Center”.

To remove your google account, go to “Settings”->“Accounts”->touch your google account->“REMOVE ACCOUNT”->touch “REMOVE ACCOUNT” on the pop up windows.

Insert SD card->Into Drop down status bar->Click the “SD card” notification ->touch “Portable storage” ->touch “Done”. Then go to “Settings” -> “Storage” ->Select “SD CARD” in the selection box, and then you can browse the contents of SD card, such as downloads, music, pictures, etc.

There are two ways to transfer data.
Go to “Settings” -> “Storage” -> you can browse the contents of this device, such as Images, videos, Documents & other etc. -> long press to select the object you want to copy -> touch the  icon at the upper right corner side of the screen -> touch “Copy to …” -> touch the  icon at the upper left corner side of the screen -> touch “SD card” ->select a folder you want or create a new folder ->touch “PASTE” .

Your tablet uses sounds and vibrations to notify you of some events, using ringtones, notifications, alarms and navigation feedback. You can customize any of these sounds, as well as control their volumes.

Change default ringtone for incoming calls.

Touch the “Settings” icon from the Home screen or under the main menu.
Touch “Sound”.
Touch “Phone ringtone”
You will see a list of ringtones.
Touch a ringtone to select and hear it. Or you can touch “Add ringtone”, choose an MP3 you like from music app and touch “OK”.

Adjust volume for incoming calls.

Touch the “Settings” icon from the Home screen or under the main menu.
Touch “Sound”.
You will see a Volume Bar. Drag to adjust the volume.

If this issue occurs during a call:

Move to a location with a stronger signal or less interference to improve the quality of the call. This is normal and does not indicate a problem with your device.
Try making calls with a headset to see whether call quality is improved. If call quality is improved, the microphone or receiver may be damaged. Back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
Check the hardware state by accessing “Support Centre”->“Hardware diagnosis” -> “START TESTING” ->Authorize the permissions required for diagnostics->Follow the instrutions to test, especially to verify that the “Microphone” works. If there is a hardware issue, back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.

 
No sound:

Try to press the volume up key to increase call volume
Check whether the mute mode is active, touch to disable it.
Try making calls to another phone to check whether it is a problem with your device.

 
If this issue occurs when playing music or video:

Your device’s audio may be poor because of a poor network connection. Enable Airplane mode for a few minutes, then disable it and check your network connection again. Alternatively, move to a location with a better network connection.
Open the camera on your device and record a video. Open and play the recorded video.

If the sound is normal when playing back the video, it means the speaker of your device is working normally.
 
Try to reset or update your device. (Refer to Q How can I perform a factory reset on my tablet & Q How can I upgrade my device).
If the previously described options do not help, you can contact our hotline or repair center to get more professional technical assistance. Find the hotline or repair center information from the Alcatel website or APP “Support Center”.

If this issue only occurs in certain places, move to a location with a strong signal and try again.
Check whether there are smudges or scratches on your SIM card’s metal surface as a defective SIM card may affect signal stability. If necessary, contact your operator to obtain a replacement SIM.
Check whether “Blocked numbers” or “Filter spam calls” is active on your tablet: touch “Phone” app-> touch the settings icon at the top right corner->“Settings”->check “Blocked numbers”.
Please try to restore functionality by turning Airplane mode on and off or rebooting the device;
Please contact your service provider to check whether any response from you is needed for your service account.
Try to reset or update your device. (Refer to Q How can I perform a factory reset on my tablet & Q How can I upgrade my device).

If the previously described options do not help, you can contact our hotline or repair center to get more professional technical assistance. Find the hotline or repair center information from the Alcatel website or APP “Support Center”.

Check your device memory availability as it might be full
Contact your network operator to check service availability and check MMS APN parameters
Check whether you have good signal reception. If the signal is poor, move to an open area with a better signal and try again.
Check whether your credit has run out. Top up your credit to avoid disruption to messaging services.
Try to reset or update your device. (Refer to Q How can I perform a factory reset on my tablet & Q How can I upgrade my device).

If the previously described options do not help, you can contact our hotline or repair center to get more professional technical assistance. Find the hotline or repair center information from the Alcatel website or APP “Support Center”.

Please contact your network’s customer service to ensure that you’ve got roaming enabled.
Ask your network’s customer services to enable roaming on your account. Turn your device off for a few seconds, and then turn it back on.
Enable “Roaming Mode” by accessing “Settings”-> “Network & internet”->“Mobile network”-> Activate “Data roaming”-> Click “OK” on the pop up window”.
Move to a location with a stronger signal and try again.
Try to turn on “Airplane mode” by swiping down to access the quick settings from any screen->touch to enable “Airplane mode”->After a few seconds, turn Airplane mode off again.
Contact your SIM card operator to check the network coverage at your location.
Put your SIM into another device to check whether the SIM works in that device. This test will identify whether the issue is with your SIM or device.
Check whether there are smudges or scratches on your SIM card’s metal surface. If yes, please contact your operator to obtain a replacement SIM.
Check if your device is locked into a specific Service Operator network. If yes, your device might only use the SIM card from this Service Operator. Please check the support bands on your device’s packaging and make sure the SIM card you are using matches these bands.
Try to reset or update your device. (Refer to Q How can I perform a factory reset on my tablet & Q How can I upgrade my device).

 
If you are not abroad, follow steps e) to j) above.
 
If the previously described options do not help, you can contact our hotline or repair center to get more professional technical assistance. Find the hotline or repair center information from the Alcatel  website or APP “Support Center”.

Android security tools function by limiting your apps’ access to your device’s IMEI, serial number, and other identifying information. It also gives you a little more protection when using Wi-Fi networks by randomizing your device’s MAC (media access control) address.
If you use your device for business, your organization might require the Wi-Fi MAC address of your device in order to make a wireless connection. The Wi-Fi privacy settings use randomized MAC addresses by default, so you will need to manually change this to “Use device MAC” by following the steps below:

Wi-Fi with password lock

Touch “Settings”.
“Network & internet”
Touch “Wi-Fi”.
Touch the Wi-Fi name to enter the password input interface.
Touch “Advanced options”.
Touch “Use randomized MAC” under privacy, then touch “Use device MAC” in the pop-up menu.
Then input the correct password to connect Wi-Fi.

Wi-Fi without password

Touch “Settings”.
Touch “Wi-Fi”.
Touch the Wi-Fi name to save the Wi-Fi.
Touch the settings icon beside Wi-Fi name.
Touch the edit icon at the top right corner on the screen.
Touch “Advanced options”.
Touch “Use randomized MAC” under privacy, then touch “Use device MAC” in the pop-up menu

If you have issues accessing the internet when using mobile data traffic, please try the following:
Device settings issue:

Make sure the mobile network is turned on. Swiping down to access the quick settings from any screen ->click “Cellular data” icon to turn on data access.
If your device is connected to Wi-Fi and this Wi-Fi cannot connect to the internet, please turn off the Wi-Fi from the notification panel and turn on mobile data. Your device will then connect to the internet using mobile data. Wi-Fi will be given priority for internet connections when Wi-Fi and mobile data are turned on simultaneously.
Try turning Airplane mode on and off.
Try to reset network setting by accessing “Settings”->“System”->”Advanced”->“Reset options”->“Reset Wi-Fi, Cellular data and Bluetooth”->“RESET SETTINGS” ->“RESET SETTINGS”.

 
SIM card issue:

Check whether your credit has run out. Keep your credit topped up to avoid disruption to the internet service.
Check whether there are smudges or scratches on your SIM card’s metal surface. If necessary, contact your operator to obtain a replacement SIM.
Check if your device is locked into a specific Service Operator network. If yes, your device might only use the SIM card from this Service Operator. Please check the support bands on your device’s packaging and make sure the SIM card you are using matches these bands.

 
Signal coverage area issue:
Move to a location with a stronger signal and try again.
 
Try to reset or update your device. (Refer to Q How can I perform a factory reset on my tablet & Q How can I upgrade my device).
If the previously described options do not help, you can contact our hotline or repair center to get more professional technical assistance. Find the hotline or repair center information from the Alcatel website or APP “Support Center”.

Clear the cache of the inbuilt app.
To clear an app’s cache: go to main menu->select “Settings”->“Apps & notifications”->select “VIEW ALL ×× APPS”->select the app->select “Storage & cache”->select “CLEAR DATA’ and “CLEAR CACHE”.
Check if a third-party app with similar features is installed. If yes, please uninstall the third-party app.
Update app to the latest version from Play store for better compatibility.
Try to reset or update your device. (Refer to Q How can I perform a factory reset on my tablet & Q How can I upgrade my device).

If the previously described options do not help, you can contact our hotline or repair center to get more professional technical assistance. Find the hotline or repair center information from the Alcatel website or APP “Support Center”.

Try to restart your tablet.
Move to an open area with a better signal and try again, or contact your SIM card operator to check the network coverage at your location.
Swipe down to access the quick settings menu from any screen. Click the Airplane icon to enable airplane mode, then disable it after a few minutes. Then check your network connection again.
Put your SIM card into another device to check whether the issue is solved. This test will identify whether the issue is with your SIM or device.
If there is a protective case on the tablet, see if the issue is solved after removing it.
Try to reset or update your device. (Refer to Q How can I perform a factory reset on my phone & Q How can I upgrade my device).

If the previously described options do not help, you can contact our hotline or repair center to get more professional technical assistance. Find the hotline or repair center information from the Alcatel website or APP “Support Center”.

Please check the support bands on your device’s packing and make sure the SIM card you are using matches these bands.
Alternatively you can contact the seller from which you bought your tablet to check whether the tablet supports the SIM card you are using.

Please note that your warranty does not cover physical damage to the device. This means that the inspection and repair will be chargeable. Back up your data and take your device and proof of purchase to our repair center to get more professional technical assist.

Try to reset or update your device. (Refer to Q How can I perform a factory reset on my tablet & Q How can I upgrade my device).
If the previously described options do not help, you can contact our hotline or repair center to get more professional technical assistance. Find the hotline or repair center information from the Alcatel website or APP “Support Center”.

Check whether there is any damage to the screen. If yes, please back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
Please restart the tablet. If it is because an app failed to open or is displaying a black screen after powering-on, uninstall the app and check whether the problem is solved.
The screen may appear black if the device is in battery save mode, running low on battery or if the brightness is turned down. Go into a dark area or room to make sure that this not the case.
Make sure the battery percentage is higher than 10%

 
Enable “Battery saver” mode: Swipe down to access the quick settings from any screen, and then enable “Battery saver” (slide to the left to view it on the second page).

Try to reset or update your device. (Refer to Q How can I perform a factory reset on my tablet & Q How can I upgrade my device).

If the previously described options do not help, you can contact our hotline or repair center to get more professional technical assistance. Find the hotline or repair center information from the Alcatel website or APP “Support Center”.

Check whether there is any damage to the screen. If yes, please back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
Check to see if your device is using the “Talkback” feature.

Talkback is a screen reader primarily for people with blindness and low vision. In this mode, you need to quickly touch a button twice to select it.
To navigate when using Talkback:
-Swipe right or left to move between items
-Double –tap to activate an item
-Drag using two finger to scroll
Please go to “Settings”-> “Accessibility”-> “TalkBack”-> “Use TalkBack”, and touch the toggle switch to turn it on or off

If the issue occurs while using a third-party app, make sure the app is compatible with your device and Android version. Try uninstalling the third-party app.
Check if the issue occurs during charging. If yes, we recommend trying the official charger and data cable.

(Note: The voltage instability of non-standard chargers and data cables may cause the touchscreen to become unresponsive).

Make sure the temperature where the device is being used is neither too hot nor too cold. The standard working temperature of the capacitive touchscreen is -10℃~60℃. Excessively high or low temperatures will cause the touchscreen to become unresponsive.
If there is a screen protector on the screen, see if the touchscreen works after removing it.

Make sure there are no stains such as water or sweat on the touchscreen. If there are, wipe the screen and try again

Try to reset or update your device. (Refer to Q How can I perform a factory reset on my tablet & Q How can I upgrade my device).

If the previously described options do not help, you can contact our hotline or repair center to get more professional technical assistance. Find the hotline or repair center information from the Alcatel website or APP “Support Center”.

Swipe up to access the search interface from any home screen, and then input the name of the application.

When your device connects to a PC, the device will ask you which mode you want to use.
To transfer data between the device and computer, select “Transfer files” mode.
To transfer photos or files if MTP is not supported (PTP), select “Transfer photos (PTP)”.
To disable all data and file transfer connections with the computer and put device in charging only mode, select “No data transfer”.
To install PC client of Multi-screen Share on the computer, select “Multi-screen Share (PC client)”. After selecting this connection mode, you can double-click the disk of the computer to install “Multi Screen Share” tool which could come true PC and tablet connection.
Computers that use Windows XP might not connect properly, because they don’t have the proper drivers installed by default. To fix this, download and install Windows Media Player 11 or higher which contains the proper drivers.
Computers that use Mac OS X 10.5 or later might not connect properly, because they don’t have the proper drivers installed by default. To fix this, download and install Android File Transfer which contains the proper drivers.

To turn on the USB debugging, you can use the following steps.

Go to “Settings” -> “About tablet” -> “Build number”.
Touch the Build number no less than 7 times.
Touch “OK” on the pop up window to allow development setting, you will see a warning that mentions that developer mode is already turned on.
Go back to “System”, touch “Advanced”, you will now find the “Developer options”.
Activate “Developer options”.
Activate “USB debugging”, touch “OK” on the pop up window to allow USB debugging.

Try to set a high tablet size or video quality: go to the “Camera” app->touch the settings icon at the top left of the corner on the screen->touch “Photo size”, select high pixel.
Select Video mode-> touch the settings icon at the top left of the corner on the screen ->touch “Video quality”->select high quality .
Photo quality is likely to be affected by poor light levels at night. If you shoot in low light situations, the photo favours the dark tones with small amount of image noise or shading. Because the camera will increase the ISO value to lift the shadow areas, image noise will also be amplified and consequently you will feel that the photo is fuzzy.

It is recommended that you find a well-lit view or environment to take a photo or have a video chat.
Turn your flash on when using rear camera.

Clear the cache of the ‘Camera’ app.

To clear an app’s cache: go to main menu->select “Settings”->“Apps & notifications”->select “VIEW ALL ×× APPS”->select “Camera”->select “Storage & cache”->select “CLEAR DATA’ and “CLEAR CACHE”.

Clear the cache of the ‘Gallery’ app.

To clear an app’s cache: go to main menu->select “Settings”->“Apps & notifications”->select “VIEW ALL ×× APPS”->select “Gallery”->select “Storage & cache”->select “CLEAR DATA” and “CLEAR CACHE”.

Check if a third-party camera app is installed. If yes, please uninstall any third-party camera apps.
Try to reset or update your device. (Refer to Q How can I perform a factory reset on my tablet & Q How can I upgrade my device).

If the previously described options do not help, you can contact our hotline or repair center to get more professional technical assistance. Find the hotline or repair center information from the Alcatel website or APP “Support Center”.

Please make sure to turn on the Bluetooth function if you want to connect to another device through Bluetooth.
If your Bluetooth enabled device requires a passkey and you don’t know what it is, try 0000 or 1234, or check the documentation which came with your Bluetooth enabled device.
If the Bluetooth enabled device uses a battery, connect your device to a power source and then try again. If the battery power level is too low, your device may be unable to pair with another device.
Check that your tablet is compatible with the Bluetooth enabled device. If the issue only persists in one Bluetooth device, the root cause may be because that Bluetooth device is incompatible with your tablet.
If another Bluetooth enabled device is already paired, cancel the paired device and try to re-scan the connection.
Try to reset or update your device. (Refer to Q How can I perform a factory reset on my tablet & Q How can I upgrade my device).

If the previously described options do not help, you can contact our hotline or repair center to get more professional technical assistance. Find the hotline or repair center information from the Alcatel website or APP “Support Center”.

Warning: this action will erase all your personal information and downloaded apps.
We strongly advise that you back up your personal data to prevent loss of personal data. (Refer to Q How to back up my device data)
Please make sure the battery percentage is higher than 30%.
 
Remove your Google account from the device before performing a factory reset. (Refer to Q How to remove Google account from your device)
 
You can use the following steps to reset your tablet in the boot status.

Go to “Settings”.
Touch “System”
Touch “Advanced”
Touch “Reset”.
Touch “Erase all data (factor reset)” to start.
Touch “Erase all data” in the open window.
Touch “Erase all data”.

 
Factory reset while your tablet is in in Shutdown state.

Power off the tablet. Long press the “power” key and “volume up” key until enter the Android system recovery mode.
Press the “volume” key to select “wipe data / factory reset”(or “Yes” for some software versions), then press the “power” key to confirm factory reset;
Press the “volume” key to select “Factory data reset”, then press the “power” key to confirm the deletion of all user data;
When the factory reset is complete, press the “volume” key to select “reboot system now” then press the “power” key to confirm.

Go to “Settings”->Touch “System”->Touch “Backup” ->Click “Turn on” in the window which has now opened->Touch “Back up Now”. You need to add your Google account details first.
* App data, SMS text messages, Device settings, Call history, and Contacts will be backed up.

Your device should not be disposed of in a municipal waste. Please check local environmental regulations for disposal of electronic products
This symbol on your device, the battery, and the accessories means that these products must be taken to collection points at the end of their life:
– Municipal waste disposal centers with specific bins for these types of equipment;
– Collection bins at points of sale.
They will then be recycled, preventing substances being disposed of in the environment, so that their components can be reused.
In European Union countries:
These collection points are accessible free of charge.
All products with this sign must be brought to these collection points.
In non-European Union jurisdictions:
Items of equipment with this symbol are not to be thrown into ordinary bins if your jurisdiction or your region has suitable recycling and collection facilities; instead they are to be taken to collection points for them to be recycled.
In the United States you may learn more about CTIA’s Recycling Program at http://www.gowirelessgogreen.org/
CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.

Swipe down to access the quick settings from any screen, and then click the “Screen recorder” icon to create your recording (slide to the left to view it on the second page).

You can change the “app permission” in “Settings” -> “Apps & notifications” -> “Advanced”-> “Permission manager” -> selecting a topic. Check the choice-box to allow or deny individual permissions.

When you touch and hold a notification on the status bar, two options will appear “Default” and “Silent”.

a) Select “Default” to allow sound or vibration alerts for this app at subsequent new notifications.
b) Select “Silent” to mute all notifications from this app

You can go to “Settings”->“Apps & notifications” ->“SEEALL ×× APPS”->select the app you want to set->“Notifications” to take advantage of additional set up options.

Please go to “Settings”->“Display”->”Advanced”->“Font size”

There are several ways to silence the ringer before answering a call.
Method 1: Press the “Volume Down” or “Volume Up” or “Power” button to silence the ring.
Method 2: Enter the “Phone” app and press the menu key in the top right corner of the screen. Then go to “Settings” ->“Flip To Silence”->activate “Flip to Silence”, place your tablet face down on a flat surface to silence an incoming call.
Method 3: Press the volume key, touch the ringtone icon to mute the calls and notifications.

The Accessibility Menu provides a large on-screen menu to control your tablet. You can control gestures, hardware buttons, navigation, and so on.
Go to “Settings” -> “Accessibility” -> “Accessibility Menu” -> “Accessibility Menu shortcut”, touch the trigger to activate it->touch “Allow” -> “GOT IT” ->the accessibility button  will appear on the screen.

You can easily share what’s on your screens by taking screenshots. Hardware buttons let you snap a screenshot and store it locally. Afterwards, you can view, edit, and share the screen shot in Gallery or a similar app.
Method 1: Push the power button and Volume down button at the same time for a couple of seconds.
Method 2: Swipe down to access the quick settings from any screen, swipe to the left and then click the screenshot icon  in the second page to take a screenshot.

When opening the setup wizard interface for the first time, you will be asked to scroll to the pop-up menu and select a language for your device to use.
Or you can change the language by accessing the main menu -> “Settings” -> “System”-> “Languages & input” -> “Languages” -> “Add a language” -> Choose the language that you want to add ->click the language that you select->drag the language to the top to change the language.

There are several ways to check the IMEI information.
Method 1: Check the IMEI information from the IMEI label which is stuck to the device body.
Method 2: Enter *#06# in the dialing keypad.
Method 3: Go to the main menu -> “Settings” -> “About tablet” -> “IMEI”.

Before upgrading your device:

a) We strongly advise that you back up your personal data before upgrading to prevent loss. (Refer to Q How to back up my device data)
b) Make sure the device’s battery level is more than 30%.

Upgrade with FOTA

Firmware-Over-The-Air (“FOTA”), is a way in which the firmware of a mobile device is updated wirelessly by the device’s manufacturer. Firmware runs in the background without any input from the user, to make sure that the device’s hardware runs properly. Head to your device’s “Settings”->“System”->“Advanced”->“System Updates”.
 

Upgrade with Mobile Upgrade

Download the Mobile Upgrade tool from the Alcatel website and install it on your PC. Launch the tool and update your device by following the step by step instructions (refer to the User Guide provided together with the tool). Your device’s software will now have the latest software.

Try to press the volume up key to increase call volume during calling.

Charge the device with a TCL official charger for at least 30 minutes, and then try to power on again.
Press and hold the power key for 10 to 15 seconds until the device vibrates, to perform a forced re-boot.
Try to reset or update your device. (Refer to Q How can I perform a factory reset on my phone & Q How can I upgrade my device).

If the previously described options do not help, you can contact our hotline or repair center to get more professional technical assistance. Find the hotline or repair center information from the TCL (or Alcatel) website or APP “Support center”.

A warning or sensation of heat in the device is the normal consequence of the CPU handling excessive data, which makes the battery warm. It is not harmful to the battery or device even if the device feels hot.
Use the following actions to make your device return to its normal temperature:

It is suggested not to expose your phone in sunshine for a long period of time;
Close large power consumption applications, such as music, chatting applications, GPS application, 3D gaming, video streaming etc.;
Reduce the brightness of the screen to lower the temperature.
Avoid using your device while charging.
Avoid using a protective case that does not dissipate heat. Remove your protective case if your device heats up.

Power off your device and charge the device with a TCL official charger for at least 30 minutes, then try to power on again.
If the issue occurs while using a third-party app, make sure the app is compatible with your device and Android version. Try uninstalling the third-party app.
Try to reset or update your device. (Refer to Q How can I perform a factory reset on my phone & Q How can I upgrade my device).

 
If the previously described options do not help, you can contact our hotline or repair center to get more professional technical assistance. Find the hotline or repair center information from the TCL (or Alcatel) website or APP “Support center”.

Check if the device is in a high or low temperature environment. If yes, we advise you to use it only under normal operating conditions.
Deactivate Bluetooth, Wi-Fi, or GPS when not in use.
The battery will drains quickly when playing games and watching videos. This is normal when running large games for a long time or watching videos.
Too many apps running in the background or the system cache not being cleared may cause battery draining. Touch the Menu key in the bottom corner of the screen to view recently used applications. Touch “Clear all” to close the apps.
Try to reset or update your device. (Refer to Q How can I perform a factory reset on my phone & Q How can I upgrade my device).

If the previously described options do not help, you can contact our hotline or repair center to get more professional technical assistance. Find the hotline or repair center information from the TCL (or Alcatel) website or APP “Support center”.

Pattern, PIN or Password security unlocking is required after the device restarts. Fingerprint unlock does not function at this point but it will work again after unlocking using another method.
Make sure there are no stains such as water or sweat on the fingerprint sensor. If there are, wipe the screen and try again.
Try to re-enter your fingerprint to your device by accessing “Settings”->“Security & biometrics”->“Fingerprint”->confirm your pattern/PIN/Password security lock->“Add fingerprint”.
Try to reset or update your device. (Refer to Q How can I perform a factory reset on my phone & Q How can I upgrade my device).

If the previously described options do not help, you can contact our hotline or repair center to get more professional technical assistance. Find the hotline or repair center information from the TCL (or Alcatel) website or APP “Support center”.

Check if there is any visible damage to the charger USB, the charger itself or the charging port of your device. If yes, back up your data and take your device and proof of purchase to our repair center to get more professional technical assistance.
Charge the device with a TCL official charger for at least 30 minutes, then try again.
Verify whether there are any third-party power management software apps downloaded. If so, please uninstall these.
Please don’t use the device for a long time while it is charging.
Try to reset or update your device. (Refer to Q How can I perform a factory reset on my phone & Q How can I upgrade my device).

If the previously described options do not help, you can contact our hotline or repair center to get more professional technical assistance. Find the hotline or repair center information from the TCL (or Alcatel) website or APP “Support center”.