FAQ

  • 1. Find your way around
  • 2. Find help
  • 3. Continuum
  • 4. Cortana
  • 5. Microsoft Edge
  • 6. Maps
  • 7. Photos
  • 8. Ease of Access
  • 9. Groove Music and Movies & TV
  • 10. Repair & recovery
  • 11. Smart Cover
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  • 1. How can I adjust the volume?
     

    Set the volume level that's just right for music, and more.Videos or some others media sound that you want to turn off?

    Press the Volume up or Volume down button, and keep pressing either one until you get the volume of media sound you want. 

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  • 2. How can I use gestures?
     

    Swipe, pan, and stretch your tablet.


    Tap

    Tap once on an item to open or launch whatever you tap.


    Double-tap

     

    Tap twice on a shortcut on desktop to open in pc mode 


    Swipe

     

    With your finger touching the screen, flick your finger quickly in the direction you want the screen to move to scroll rapidly through menus or pages, or move sideways in apps.


    Pan

     

    Put your finger on the screen, and keep contact as you move it around to move around screens at a controlled rate.


    Pinch and stretch

     

    Put two fingers on the screen, then pull them together or spread them apart in a pinching or stretching motion to zoom in or out on a map, webpage, or picture.

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  • 3. How can I take action instantly?
     

    Windows 10 tablet puts important notifications from your apps just a swipe away in the action center, along with quick actions, which get you to your most-used settings and apps instantly. 

    Swipe left from the right side of your screen or touch at the bottom right corner on the screen to open the action center and see your notifications and quick actions. 

     

    Notifications at a glance

    When a notification appears on your screen or when you view it in the action center, expand it to read more or take action—like replying to an email—without having to open the related app. Don't want to take any action? Clear the notification by dragging it to the right of screen and turn it off.

     

    Make it snappy

    Quick actions take you right to the settings and apps you're likely to use often, which you can turn on or off. When you open the action center you'll see either your top four picks or all your available quick actions. Expand or collapse them to see more or fewer quick actions. 

      

    Tip

    Press and hold a quick action for a setting to jump directly to that setting's page. For example, press and hold the Wi Fi quick action to go to your Wi Fi settings.


     

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  • 4. How can I start and find all my apps?
     

    Start is where it all begins. Open apps and get the latest updates using live tiles. Customize it by moving and resizing tiles. Just press and hold a tile to resize or unpin it. And remember, if you’re in an app, press the Start button to go straight back to Start page.

       

    Where's the All apps list?

    Click start icon -> “All apps” in pc mode or touch in table mode to see the All apps list. Scroll up or down to see your apps, or select a letter to jump to a specific section of the list. If there’s an app you use often, pin it to Start.

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  • 1. How can I make a Skype video call?
     

    Windows 10 tablet has built in the Skype video calling function, which means you can make free Skype video calls over Wi Fi without installing another app. It's an easy way to see someone's smiling face and keep in touch. 

    1) On the Start screen, go to the All apps list and select Skype video

    2) Login your Skype account.

    3) Touch and select a contact

    4) Select “Skype video”

    5) Select End call to hang up when you're done talking

     

    To answer an incoming Skype video call, select Video . If you want to talk without video, select Audio .


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  • 2. How can I search for something that I want?
     

    Wherever you see a search box type in pc mode or a search icon in tablet mode on your Windows 10 device, select it to search for help, apps, files, or settings. 

    Search the web

    To search the web, select the Search button , and type your search in the search box. 

    Search for apps

    Need help finding an app? Touch the search box in PC mode or icon at the bottom right on the screen->select “Apps”->enter the partial or full name of an app you have install on your tablet, then your tablet will find it.

     


    Search for files

    To find a file on your tablet, search using File Explorer. On the Start screen, click start iconin PC mode or touchicon in tablet mode and select File Explorer-> type your search in the search box. 

     

    Search for settings

    To find a setting or settings menu on your tablet, on the Start screen, click start iconin PC mode or touchicon in tablet mode and select Settings . Select Find a setting, type the partial or full name of a settings menu. You’ll see all the results that match your search. For example, type "lock" to find lock screen, or type "mode" to find airplane mode and driving mode

     

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  • 3. How can I make a screenshot?
     

    Press and hold the Power and Volume Up buttons at the same time to capture whatever currently is on your screen.

    You can view screenshots by visiting your Photos app.

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  • 1. How can I connect my tablet to TV?
     

    To connect your tablet to TV, you have two options:

    1. HDMI connect: You can connect your tablet and TV via a HDMI cable. Please note that your TV should support HDMI. 

    2. Wireless display: Connect TV to a wireless adapter which is compatible with Win 10-> turn on WI-FI on your tablet, on the connect screen, select the name of wireless adapter.

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  • 1. How can I use Cortana's Notebook and settings?
     

    Cortana's Notebook

    Use Cortana's Notebook to tell Cortana about your interests, favorite places and things you want to keep up on. Add more info about yourself in the Notebook to get better, more personalized help from Cortana. 

    Try this: Put your interests in Cortana's Notebook

    Here are some of the categories you can include: 

    Weather: Keep up to date on the weather where you’re position, or somewhere far away. 

    News:  Find out the latest on whatever topic you choose. 

    Travel: Cortana can track flight itineraries from your email and give you your flight status, traffic conditions, and the weather at your destination. 

    Getting around: Check your normal routes for the present traffic status. Tell you more about when you will need some extra time. 

    To get to Cortana's Notebook, select the search box on the taskbar to open Cortana home, then select Notebook 

     

     

    Cortana's Settings

    This’s for you to adjust Cortana’s settings or turn Cortana off altogether. Turning Cortana off won't delete anything about you from Cortana’s memory. 

    To get to Cortana's settings, select Notebook > Settings 

     

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  • 2. What is Cortana?
     

    Cortana is your clever new personal assistant. 

    Cortana will help you find things on your tablet, manage your calendar, track packages, find files, chat with you and tell jokes. The more you use Cortana, the more personalized your experience will be. 

    To get started, type a question in the search box on the taskbar. Or select the microphone icon and talk to Cortana. 


    Here are some things you can say to Cortana: 

    How old are you?

    Tell me a joke.

    Show me the latest NBA scores.

    How many calories in a boiled egg?

    Put swimming on my calendar for tomorrow.

    Change my 3 PM event to 4.

    What's happening this weekend?


    Try this: Set a reminder

    Cortana can help you set a reminder. For example, type or say, "Remind me to call Alex at 2 PM." Make the meeting recurring if you want to. 

    The reminder will appear at 2 PM, along with any info you’ve added to it.

    Extra bonus—if you have a Windows tablet and are signed in with the same Microsoft account, any reminders you set on your PC will be automatically synced to your tablet. 

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  • 1. How can I use the reading list?
     

    Reading list in Microsoft Edge gives you a place to save articles or other content you want to read later—on the bus, over the weekend—whenever you like. You'll see your reading list on all your Windows 10 devices when you sign in with a Microsoft account. 

    In Microsoft Edge, just select -> “Reading list”->”Add”   

    Select Menu > Reading list when you’re ready to read

     

    Read with fewer distractions

    For a clean and simple layout, select Reading viewin the address bar to bring whatever you're reading front and center. You can even change the reading view style and font size to suit your mood—select> Settings.

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  • 2. What is Microsoft Edge?
     

    Microsoft Edge gives you new ways to find stuff, read—and write—on the web, plus help from Cortana where you need it. To get going, select Microsoft Edgeon the taskbar.

    Select Menu to view your favorites, reading list, browsing history, and current downloads. When you sign in with a Microsoft account, your favorites and reading list are available across all your Windows 10 devices. 

    Looking for your favorites? In the Menu , select Favorites

    Search faster from the address bar

    No need to go to a website to search for pictures of adorable penguins. Stay put and save time by typing your search in the handy address bar. You’ll get search suggestions, instant results from the web, and your browse history, right on the spot. 


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  • 1. How can I change map views?
     

    In the Maps app, there are lots of ways to explore the world using different views—road, aerial, 3D Cities and Streetside. Plus you can see live traffic info in any of these views. 

    Change your view

    Open the Maps app. If you don't see it on Start screen, swipe over to the All apps list to find it. To change the view, select Map views on the right side of the map, then select the view you want. 

     

    Go 3D

    To take in stunning aerial 3D views of cities around the world, select Menu> 3D Cities, and pick one.

    Pinch or stretch your phone screen to use zoom in/out function.

    Drag two fingers up or down to tilt (or use the Tilt button on the map).

    Drag two fingers in a circular motion to rotate the map.

    Select Map views > Road to return the more classic view

    Get a view from the street

    To jump into a true-to-life view from the street, select Map views , turn on Streetside, then select any place with a blue line on it. Select the Back button to get out of Streetside view.

     

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  • 2. How can I use offline maps?
     

    Your tablet can’t access a dependable Internet on the road? Download maps over Wi-Fi before you go, so you can use them offline later.

    1) In Maps, select Menu > Settings

    2) Under Offline maps, select Download or update maps, then Download maps

    3) Choose the map you want and it will start downloading immediately. 

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  • 3. How can I find my car?
     

    When you arrive, save your car’s location so you can find it later. If you’re using guided directions, you’ll see Car at the bottom of the screen as you near your destination. If not, use these steps. 

    1) In Maps, select Menu>Favorites .

    2) Under Car, select Add location or New location

    3) If you need to, select Adjust on map, move the map until the car is in the right location, then select Done. You can also add a photo or note if you like. When you’re finished, select Save.

    4) To get back to your car again later, go back to it in Favorites , or select Car on the map, then select Directions.

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  • 4. How can I get turn-by-turn directions?
     

    1) On the Start screen, select the Maps app and select Menu > Directions . (If you don't see Maps on Start screen, swipe to the All apps list to find it.) 

    2) Select Driving, Transit , or Walking  direction at the top, and select Options to choose things you’d like to avoid like toll roads, traffic, or tunnels.

    3) Type an address, city, or business name in the To box, then select  

    4) If there’s more than one way to get there, select the route you want on the map, or select the gray bar with the handles then select the route you want in the list.

    Drag the handlesup or down to show more or less of the directions list. 

    To zoom in on the map for a particular step, select the step in the directions list.

    For guided voice directions, select Go

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  • 1. How can I create a new album?
     

    1) Open the Photos app. If you don't see it on the Start screen, swipe to the All apps list to find it. 

    2) Select Albums,then select New

    3) Follow the instructions on the screen to add or remove photos and choose the cover photo, or select the title to enter a new title. 

    4) As you complete each change, select Done. When you're ready, select Save .

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  • 2. How can I see all my photos?
     

    On the Start screen, swipe to the All apps list and select Photos to open the app and see your photo collection sorted by date.

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  • 3. How can I take great photos?
     

    To get started, open the Camera app (on the Start screen, swipe to the All apps list to find it).

    Select the Camera button on your screen to take great pictures automatically. 

    For more precise control of each shot, drag the Camerabutton towards the center to see all the dials. Move each dial to adjust white balance, focus, sensitivity (ISO), shutter speed, or brightness.

     

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  • 1. What are keyboard improvements?
     

    Move your keyboard

    Tap at the bottom right corner on the screen to pop-up keyboard. Selectto unlock your keyboard, the keyboard is removable now. Drag t

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  • 2. What’re the keyboard improvements?
     

    Move your keyboard

    Tapat the bottom right corner on the screen to pop-up keyboard. Select to unlock your keyboard, the keyboard is removable now. Drag the keyboard to your desired position.

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  • 3. How can I hear text read aloud with Narrator?
     

    Narrator is a screen reader that reads text on your screen aloud. Turn it on by going to Settings > Ease of Access > Narrator, then use the toggle to turn on Narrator.

      

    To turn Narrator off with touch screen, tap the Narrator slider, then double-tap anywhere on the screen.

    Narrator gestures

    Once Narrator is turned on, use these Narrator-specific gestures with your device.

    Gesture

    What   it does

    Swipe left or right with one finger

    Change navigation mode

    Tap or drag a single finger

    Read what's under your finger

    Double-tap with one finger or hold with one finger and tap with   a second

    Activate primary action

    Triple-tap with one finger or hold with one finger and   double-tap with a second

    Activate secondary action

    Swipe left, right, up, or down with two fingers

    Scroll

    Tap with two fingers

    Stop Narrator from reading

    Double-tap with two fingers

    Show context menu

    Swipe up with three fingers

    Read from top

    Swipe down with three fingers

    Start reading explorable text

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  • 4. How can I make my device easier to use?
     

    Setting up your device to make it more accessible takes only a few steps. Click start iconin PC mode or touch icon in tablet mode on Start screen> select Settings > Ease of Access .

     

    These options can help make it easier to:

    Use your device without the screen. Narrator lets you hear audio descriptions for things like text and buttons. 

    See what's on the screen. Use Magnifier to make things on your screen bigger. Read more easily by using text scaling to make text bigger or smaller or by changing the screen to black and white with high contrast. 

    Display captions. Go to Settings > Ease of Access > Closed captions to customize the appearance of closed captions.

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  • 1. What is the file formats for the Movies & TV app?
     

    The Movies & TV app plays most DRM-free videos with these file extensions: 

    .m4v

    .mp4

    .mov

    .asf

    .avi

    .wmv

    .m2ts

    .3g2

    .3gp2

    .3gpp

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  • 2. What is the Microsoft Films & TV app?
     

    Microsoft Films & TV brings you the latest HD movies and TV shows on your Windows 10 device. Rent and buy new blockbuster movies and favorite classics, or catch up on last night's TV episodes. Movies & TV also brings you instant-on HD and fast access to your video collection.

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  • 3. What file formats can I play with the Groove Music app on Windows 10?
     

    Groove Music plays most DRM-free songs encoded with these file extensions:

    .mp3

    .flac

    .aac

    .m4a

    .wav

    .wma

    .3gp

    .3g2

    .amr

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  • 4. What is the Microsoft Groove Music app?
     

    Microsoft Groove Music is brand new for Windows 10. It plays your music collection and lets you make and listen to playlists. Add your MP3s to OneDrive and you can use the Groove Music app to play your songs on other devices, too—PCs, tablets, Windows Phone, and Xbox—for free.

    The app is best, however, when you use it with a Groove Music Pass. For a low monthly fee, Groove Music Pass lets you stream and download music from one of the biggest music catalogs on the planet. Custom radio stations play hours of music based on your favorite artists. Use Groove Music Pass on your PC, tablet, phone, and Xbox.

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  • 1. How can I restart or reset my tablet?
     

    If your tablet stops working or responding like it used to, restart it to get back on track.

    To restart, press and hold the Power button until a Slide down to power off message appears on-screen, then swipe down. (It usually takes about three seconds for the message to appear.) To turn your tablet back on, press the Power button. 

    If that doesn't work, press and hold the Volume down and Power buttons at the same time>select “Task Manager”>select dead application to end task. 

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  • 2. How can I restore from a backup?
     

    If the original files are lost, damaged or deleted, you can restore them from drive once you back up before.

    1) Click start iconin PC mode or touchicon in tablet mode

    2) Select “Upgrade & security”

    3) Select “Backup”

    4) Select “More options” under Back up using File History.

    5) Select “Set up back-up”

    6) Slide down to select “Restore files from a current backup”

    7) Select the items which you want to restore.

    8) Click icon to restore the items to original location.

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  • 3. How can I find a lost tablet?
     

    It's nerve-wracking when you can't find your device. Whether it's truly lost, or just stuck between the sofa cushions, Find My device can help lay your worry to rest. 

    To sign in to Find My device for the first time

    The first time you use Find My device, make sure you've already signed in on your tablet using your Microsoft account. 

    1) Go to https://account.microsoft.com/devices/about If you're prompted to sign in, use the same Microsoft account you used to sign in on your tablet. 

    2) Choose the tablet you want to find, then click Find My device


    To find your device

    1) Go to https://account.microsoft.com/devices/about. If you're prompted to sign in, use the same Microsoft account you used to sign in on your tablet. 

    2) Choose the tablet you want to find, then click Find My device. 

    3) You'll see a map with your tablet's location. You can zoom in or out to get a better view.

     


    Tips

    Not seeing the latest location? 

    Click Refresh. 

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  • 4. How can I reset my tablet?
     

    Resetting your Windows tablet will return it to the same state it was in the first time you turned it on. All of your personal content will be erased, and thetablet will be restored to its factory settings.

    If you decide to reset your tablet, you can back up apps and more in the cloud beforehand. 

    Warning

    Be careful. Resetting your tablet will erase all content stored on your tablet, including apps and games (along with app data and game progress),music, photos, and more.


    Reset your tablet

    1)On Start screen, click start icon in PC mode or touchicon in tablet mode ->select Settings. Select Update & security->Recovery->click “Get started” under the “Reset this PC” in power on mode to enter recovery mode

    2)There’re two kinds of reset mode:

    (1) Choose “Keep my files” will remove apps and settings, but keeps your personal files. 

     

    Your apps will be removed. Click “Next” to continue.

     

    Click “Reset” to reset this PC. Don’t power off the PC during the reset. It will take about 2 hours to finish the process

     

    The PC will reboot after resetting finish

    (2) Choose “Remove everything” will remove all of your personal files, apps and settings:

     

    There’re two options

    a. If you choose “Just remove my files”, it is quicker, but less security. Use this if you’re keeping the PC.

     

    Plug in your PC, because the PC can’t be reset while it’s running on battery power.

     

    Click “Reset” to reset this PC. Don’t power off the PC and don’t remove the charger during the reset.  It will take about 2 hours to finish the process.

     

    The PC will reboot and set the basic things after resetting finish

    b. If you choose “Remove files and clean the drive”, this might take a few hours, but will make it harder for someone to recover your removed file. Use this if you’re recycling the PC.

     

    Keep the PC on charging mode. Click “Reset” to reset this PC. During the reset, don’t power off the PC and don’t remove the charger. It will take about 2 hours to finish the process.

     

    The PC will reboot and please set the basic things after resetting finish


    Note: It will take about 1.5 hours to finish the reset.

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  • 5. How can I restart my tablet?
     

    If your tablet stops working or responding like it used to, restart it to get back on track.

    To restart, press and hold the Power button until a Slide down to power off message appears on-screen, then swipe down. (It usually takes about three seconds for the message to appear.) To turn your tablet back on, press the Power button. 

    If that doesn't work, press and hold the Volume down and Power buttons at the same time>select “Task Manager”>select dead application to end task.  


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  • 1. How can I set up Light show? (Optional)
     

    The APK Light Show has been installed in the telephone already. The first time you open Light Show app, a series of tips screens will lead you through the setup process.

    Step 1: Touch in the telephone home page

    Step 2: Slide to left to pass the tips screen and touch “STAR NOW” in the final tip screen. Then you will see four tabs: Music Show, Game,Color capture, Reminder

      

    1)       Music show :

    Switch to on position to open music show function, lighting cover will be lighted up if you play music (including audio in music, video and radio etc)

     

    You can see all the light effects at the bottom. There’re 2 ways to change light effects.

    Way 1: Touch to select a light effect at the bottom you want.

    Way 2: shake your handset to change light effect when music is playing. Touch setting icon at the top right corner->touch “Settings”->active “Shake to switch effects”

      

     

    2)       Tab 

    Light up now: Touch to active the light show whenever or wherever you want. There’re ten default light effects at the bottom, you can touch it or shake your handset to change light effects.

    Note: lighting cover should be connected to phone.

    Cheer now: “Cheer Now” is a battle that allow two player shout into phone microphone, to compare who shouts louder.

    (1)     Touch “Cheer now”->touch “PLAY”

    (2)     On battle screen, every player has 10 seconds to make a sound. Rotate your phone to back cover while you are making sound.

      

    (3)     Game Result shows the winner of players. Touch “PLAY AGAIN” to continue or “EXIT” to end the game.

    Create now: Create now allow you to customize light effect for Music, incoming call, alarm and light up now.

    (1)     Touch “Create now”

    (2)     Touch “CREATE” to begin record light show, click the light show and music module you prefer in a consecutive way, then touch “SAVE” to finish.

    Note: Maximum recording time is 20 seconds.

     

            

    (3)     You can manage the light show that you record by touch “HISTORY”->click a light show -> there’re three options: “ Play”, “APPLY” and “DELETE”.

    Touch “APPLY”, you can apply this light show to “Music”, “Incoming call”, “Alarm” and “Light up now”.

     

     

    3)       Tab Color capture

    Switch to on position to active color catcher function. The colors captured by Color Catcher app will be reflected on the lighting cover.

                    

     

    4)       Reminder

    You can set light shows for incoming call, app notifications, alarm and low battery.

     

    Incoming call: Set lights shows for favorite contacts, general contacts or unknown calls.

    (1)     Switch “Incoming call” to on position.

    (2)     Touch “Incoming call”

    (3)     Set different light show for Favourites, Normal Contacts, Unkown Contacts.

     

     

     

    You can add contacts to favourites in Contacts app, or touch setting icon at top right corner on the screen->touch”Favourires”->touch->select the contact which you want to add to favorites

      

     

    App Notifications: Set light shows for apps notifications

    Switch App Notifications to on position->touch “OK” to go to Notification access, enable permission of Light Show->click the app which you want to enable light effect.

     

      

    Alarm: Light will start while an alarm clock is coming when enable it.

     

    Low Battery: Light will start when low of battery capacity. 

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  • 2. What can I do with my Power cover? (Optional)
     

    Power cover is a charge pal for Onetouch A5/A5 LED. Connect it to your phone, just press power button on the cover to turn on and press again to turn off.

    The description for LED:

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  • 3. What can I do with my Music Cover? (Optional)
     

    Music cover speaker will replace phone speaker all the time while you connect music cover to phone. Take phone call as an example:

    1)       When you have incoming call, ringtone will come out from music cover.

    2)       During call, touch  to switch the audio to speaker, the sound will come out from music cover.

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  • 4. What is smart cover? (Optional)
     

    There’re three types of smart cover for A5/A5 LED: Music cover, Power cover and Lighting cover. There’re optional accessories for your A5/A5 LED, and may vary from different regions.

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