FAQ

Expand All | Collapse All
  • 1. How can I turn on USB debugging?
     

    To turn on the USB debugging, you can follow below steps.

    1) Go to “Settings” -> “About tablet” -> “Build number”

    2) Touch the Build number no less than 7 times.

    3) When you see a warning that mentioned developer mode already turned on

    4) Back to “Settings” again, you will find the “Developer options”

    5) Activate “Developer options”

    6) Activate “USB debugging”.

     

    More
    66% of people found this helpful ! Yes(37) No(19)
    Viewed 20512 Times
  • 2. What can I do if my tablet asks to enter Google account data after Factory reset is done?
     

    You may need to enter the original Google account that was used on this tablet after you execute Factory data reset, otherwise you will not be able to use the tablet. This is FRP (Factory Reset Protection) function.

    If you don’t remember your Google account data, please complete Google account recovery procedure. In case you can’t recovery it, please apply to repair center.

    More
    75% of people found this helpful ! Yes(27) No(9)
    Viewed 6475 Times
  • 3. How can I transfer data from the internal storage to the SD card?
     

    Go to Settings -> Storage->SD Card, you can choose Format as internal to format this SD Card. After formatting, it can only be used on your device.

    If you choose Move now, the data from the internal storage moves to the SD card immediately. 

      

      

    If you choose Move later, you can move data by going to Settings -> Storage -> SD card -> Migrate data.

      

         


    After moving the data to the SD card, it will function as the device’s internal storage. Data such as downloads, music, pictures, etc. will be stored on the SD card by default.

    More
    52% of people found this helpful ! Yes(11) No(10)
    Viewed 4466 Times
  • 4. How can I set up my SD card?
     

    Go to Settings -> Storage -> SD card and touch Format as internal to format the SD card when you insert a SD card in your device. It can only be used on your device after formatting.

      

      

     

    If you want to format SD card as portable after it has been set as internal in your device, go to Settings -> Storage -> SD card ->touchicon at the top right corner->Format as portable->Format.

    More
    41% of people found this helpful ! Yes(9) No(13)
    Viewed 4000 Times
  • 5. How can I perform a factory reset on my tablet?
     

    You can follow below steps to reset your tablet in the boot status.

    1) Go to “Settings” 

    2) Touch “Back up & reset” 

    3) Touch “Factory data reset” to start.

    4) Touch “RESET TABLET” in the open window

    5) Touch “ERASE EVERYTHING” to start.

    Warning: this action will erase all your personal information and downloaded apps.

     

    Way 2: Factory reset with your tablet in Shutdown state

    1) Press power and volume up button at the same time

    2) The device will boot in factory mode 

    3) Press volume up/down key to choose language

    4) Press power key to confirm

    5) Press volume up/ down key to choose “wipe data/factory reset”

    6) Press power key to confirm

    7) Press volume up/ down key to choose “Yes--delete all user data” 

    8) Press power key to confirm

    9) Choose “reboot system now” and press “Power” key to confirm

    Warning: this action will erase all your personal information and downloaded apps.

     

    More
    61% of people found this helpful ! Yes(11) No(7)
    Viewed 4338 Times
  • 6. How can I back up my data with tablet?
     

    Please back up data though the following steps.

    1) Go “Settings”

    2) touch “Backup & reset” 

    3) activate “Back up my data” in the open window

      

    More
    78% of people found this helpful ! Yes(7) No(2)
    Viewed 3758 Times
  • 7. How can I create POP3/IMAP/Exchange email account?
     

    You can set up external POP3 or IMAP/Exchange email accounts in your tablet. Usually, that is very useful for work email. It means you can check your work email with your device. You never have to worry about missing any important emails.

    1) Touch “Email” App to open it.

    An email setup wizard will guide you through the steps to set up an email account.

    2) Enter the email address and touch MANUAL SETUP to choose the type of your account and then enter your password to sign in.

     

    3) Or you can touch next icon to enter the password of the account you want to set up.

    4) Then an email account settings screen appears, you can set Sync frequency and download options. Touch Next icon , then the email account is created in your tablet.

    5) You can enter the settings by touching the menu icon on the left top of the screen to change the account name and display name in outgoing emails.

    More
    43% of people found this helpful ! Yes(9) No(12)
    Viewed 6034 Times
  • 8. How can I create a new play list?
     

    Follow these steps to create a new play list.

    1) Touch “Music” app from home or under main menu.

    2) Touch, then a list of options appears

    3) Touch “Add to playlist”

    4) You can choose to add in current playlist or to create a new one.

    5) If you want to create a new playlist, enter the name in the open window and touch “CREATE PLAYLIST”.

     

    More
    82% of people found this helpful ! Yes(14) No(3)
    Viewed 4630 Times
  • 9. How can I play music?
     

    Touch the “Music” app from home or under main menu. You will find five libraries in which all songs are classified: Songs, Albums, Artists, Playlists and Genres. Choose the music you want to listen to and touch it to play.

    More
    75% of people found this helpful ! Yes(24) No(8)
    Viewed 6512 Times
  • 10. How can I stop the music that is playing?
     

    You can stop the playing music by swiping down the notification bar, touch icon to stop the music.

    Or you can touch “Music”app from home or under main menu->touch stop icon to stop the music on the bottom.

    More
    64% of people found this helpful ! Yes(25) No(14)
    Viewed 3948 Times
show more